Last updated 17 October 2026 · Draft for review
Refund policy
1. Cancel within 7 days of your first payment: full refund
If you cancel within 7 days of your first subscription payment, we refund the full amount. You do not need to give a reason.
2. After the first 7 days
- You can cancel at any time from the parent account.
- No further payments are taken after you cancel.
- Access continues until the end of the month you have paid for.
- We do not refund part of a month that has already started.
3. When we always refund
| What happened | What we do |
|---|---|
| You were charged twice, or the wrong amount | Refund the extra amount in full |
| You were charged after you cancelled | Refund that payment in full |
| The site was unavailable for more than 7 days in a row because of us | Refund or credit those days |
| You removed a child from the account | The next payment is lowered straight away |
4. How to ask for a refund
Email [CONTACT EMAIL] or WhatsApp [PHONE NUMBER] with the parent's email address and the payment date. We reply within 5 business days.
5. How refunds are paid
Refunds go back to the card or bank account that paid, within 30 days of your request. We do not deduct any fees.