Last updated 17 October 2026 · Draft for review
Terms and conditions
1. About us
Zulu Class is run by [YOUR FULL NAME], a sole proprietor, trading as Zulu Class.
| Physical address | [PHYSICAL ADDRESS] |
|---|---|
| Address for legal documents | [ADDRESS FOR LEGAL SERVICE — can be the same as above] |
| Phone and WhatsApp | [PHONE NUMBER] |
| [CONTACT EMAIL] | |
| Website | zuluclass.co.za |
We are not a member of any self-regulatory body and do not subscribe to an industry code of conduct or an alternative dispute resolution code.
2. What you get
Zulu Class teaches the South African CAPS curriculum for Grades 10, 11 and 12 in Mathematics, Physical Sciences and Life Sciences. Lessons are explained in isiZulu, with English exam terms kept. Your subscription includes:
- Short recorded video lessons for your child's grade, with a low-data option and offline viewing inside the site
- Quizzes, notes, worksheets and past papers with memos
- Teacher replies to questions left under lessons
- A weekly progress report for the parent
Access starts as soon as your first payment is confirmed. From time to time we also run live classes on Zoom or another platform. Times and links are posted on the Live classes page, and the timetable may change.
Zulu Class is an independent tutoring service. We are not part of the Department of Basic Education, and we cannot guarantee any exam result.
3. Accounts
- A parent or legal guardian aged 18 or older must create the account and is responsible for it.
- Each child gets their own login. An account may be used on one device at a time; logging in elsewhere logs out the other device.
- Keep passwords private. Do not share an account with another learner.
4. Price and payment
| First child | R350 per month |
|---|---|
| Each additional child | R250 per month |
| VAT | Zulu Class is not registered for VAT, so no VAT is added. If this changes, we will give you 30 days' notice. |
| Other fees | None. There is no joining fee and no delivery cost. |
| How you pay | Monthly in advance through PayFast, by card debit order or instant EFT |
| Minimum period | None. The subscription runs month to month. |
If a payment fails, we will tell you and give you 7 days to pay before access is paused. We will give you at least 30 days' notice of any price change.
5. Cancelling
You can cancel at any time from the parent account. No further payments will be taken, and access continues until the end of the month you have paid for.
6. Cooling-off period and refunds
Our refund policy explains your rights, including a full refund if you cancel within 7 days of your first payment (section 44 of the Electronic Communications and Transactions Act).
7. Using the site
- Lessons are for your own family's learning. Do not record, download outside the site, copy or share them.
- Be respectful in questions and comments. We remove anything abusive, hurtful or off-topic.
- All lesson content belongs to Zulu Class and its teachers.
8. Keeping children safe
- All contact between teachers and learners happens inside the site. Teachers may not contact learners on personal numbers or social media.
- Parents can see their child's questions and teachers' replies.
- Live classes are joined only through links on the site. Teachers use a waiting room and passcode, private chat between participants is switched off, and learners join with their first name. If a live class is recorded, we say so at the start.
- Report any concern to [CONTACT EMAIL]. We act on it straight away.
9. The laptop prize
The prize for the most improved matric has its own prize rules.
10. If the site is not available
We work to keep the site available at all times, apart from short maintenance. If the site is unavailable for more than 7 days in a row because of a problem on our side, we will credit or refund those days.
11. Our responsibility
Nothing in these terms limits your rights under the Consumer Protection Act or any other law.
12. Records and receipts
We email a receipt for every payment, and your payment history is always available in the parent account. You can save or print these terms from your browser at any time.
13. Complaints
Contact us at [CONTACT EMAIL] or [PHONE NUMBER]. We will reply within 5 business days and try to solve the problem within 10 business days. If we cannot solve it, you may contact the National Consumer Commission.
14. Changes and law
We will email you at least 30 days before any important change to these terms. These terms are governed by the law of South Africa.